Troubleshooting
Fixes when Simplora does not join a call, notes are missing, a calendar is not syncing, or sign-in fails.
Try the matching section below. If you are still stuck, contact support.
Simplora did not join the call
Check the URL
Use the join link from Zoom, Meet, or Teams — not a calendar description with no URL. In Add Simplora to your meeting, Meeting URL is required.
Admit Simplora
In the conference app, look for a participant waiting (often named Simplora) and admit it. Waiting rooms block capture until someone lets it in.
Confirm the platform
Zoom, Google Meet, and Microsoft Teams are the main path. Slack Huddles, WebEx, and GoTo Meeting work from a join URL too. See Capture a video call.
Use auto-join if you have a calendar
Connect Google or Outlook and turn on Calendar Auto-Join in Preferences so you are not pasting a URL every time.
No transcript or empty notes
Keep capture open
Leave the capture tab or desktop app running until you stop the recording. Closing early can cut the transcript off.
Check the meeting stage
Live transcripts are under Conversation. Structured notes appear after the meeting is Completed. Refresh Meetings if the recap is still processing.
Check the plan for uploads
Upload audio or video, Upload transcript, and Paste transcript need a paid plan. Notetaker import is a separate path. See Import meetings.
Calendar is not showing meetings
Confirm the connection
Integrations → Calendars should show Google or Outlook as connected. Disconnect and connect again if the token expired.
Look in Upcoming
Briefs appear under Meetings → Upcoming and on Home. Filters (date, room) can hide them.
Give it a minute
New connections can take a short time to pull events. Reload Meetings after a minute.
Desktop recording issues
Use an Apple Silicon Mac and the app from Download Mac desktop app. Grant microphone (and any screen-recording) permission in macOS Settings if the app asks. Desktop App Auto-Recording is in Preferences.
Sign-in problems
Use the same method you signed up with (email and password vs Sign in with Google). Use Forgot password? for email accounts. Open the latest verification or reset email; older links expire.
Data and security
Customer data is encrypted, not used to train public models, and not sold. Simplora respects permissions from connected systems. Legal detail is on Privacy Policy and Terms of Service in the product footer.