Support
Connect Zendesk and Intercom to see the tickets and conversations behind the people you meet with.
Support connectors surface the tickets and conversations connected to the people and topics in a meeting.
Zendesk
Get context on tickets and customers, and automate support workflows in Zendesk using your meeting data. Connect Zendesk from the Integrations page under the Support category. The connector registry has a search field, so you can type the app name to jump straight to it.
Zendesk asks for your Zendesk subdomain before you authorize. The full connect flow is on the Integrations overview page.
Quick actions
Zendesk adds one quick action to the Assistant's Actions menu:
- Find related tickets: The tickets tied to the people or topics in the meeting.
Intercom
Get context on conversations and customers in Intercom using your meeting data. Connect Intercom from the Integrations page under the Support category, using the same search field to find it.
Quick actions
Intercom adds one quick action to the Assistant's Actions menu:
- Find related conversations: The conversations tied to the people or topics in the meeting.
Quick actions and agents
Once you connect Zendesk or Intercom, its quick actions appear in the Assistant's Actions menu alongside the actions from your other connectors. You can also select either app as a tool on a custom agent, so an agent can pull ticket and conversation context while it works through a task.